Burton Croft Surgery2nd FloorHeadingley Medical Centre1 Shire Oak StreetHeadingleyLeeds, LS6 2AFTel: 0113 274 4777
Notice for Patients - Changes to Walk In Service - UPDATED TIMES NOW 8AM TILL 10AM, MONDAY - FRIDAY
Notice for Patients - Changes to Extended Hours Service
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Consultations are by appointment and a full appointment system is run throughout the day. A doctor is available by telephone to discuss urgent medical conditions. We also offer on the day walk in appointments through our walk in service 8am to 10:00 am weekdays.
Your appointment will be booked with one of our fully qualified doctors, Advanced nurse practitioners or another member of our nurse team. However, you may not necessarily see, or speak to the doctor of your choice.
If you are unable to keep your appointment please let us know so that someone else has the opportunity of using it.
Nurse practitioners are experienced nurses trained to work at an advanced practice level to assess, treat and prescribe for patients with acute illness and long term conditions.
Please be aware that when you call the surgery for an appointment related to acute illness or long term conditions, your appointment may be made with one of our nurse Practitioners rather than with a GP.
You can consult any of the doctors at the surgery, but please try to keep the same doctor for the same problem.
We would like to remind patients that the time available per appointment is 10 minutes. It may not be possible to deal with more than one problem per consultation. If you feel that you need to discuss multiple problems, please mention this to the receptionist when booking your appointment. We appreciate your help with this.
If you wish to make an appointment for a particular purpose such as a full medical examination or a cervical smear, please inform the receptionist so that she can ensure enough time is allocated.
For urgent appointments within normal opening hours, please call the surgery on 0113 2744777 or if possible attend the walk in service between 8am and 10:00 am weekdays.
A doctor is available to assess urgent problems. We will always fit you in if you need to be seen.
We can offer health advice and support in relation to self-limiting illness such as common colds, fresher's flu, sore throats and earache over the phone.
For more severe illness we have access to urgent appointments including on the same day.
When you arrive at the surgery for your appointment, you can use the automated check in screen in the reception area to tell us that you have arrived.
The screen is there for the convenience of our patients and will avoid you having to wait at the reception desk. It only takes a few simple steps to log in your details.
If you require any help in using the check in screen, please ask at reception and a member of the team will guide you through the check in process the first time you use it.
We run a system of SMS text appointment reminders which means we can send you a text reminder about your appointment to your mobile phone.
It is important that you ensure we have your up to date mobile phone contact details in order for us to provide this service.
If you wish to register for the online booking facility, or wish to be shown how to use it, please ask at reception.
A form is available to complete from reception if you wish to use this service, proof of identy will be required.
You will need a PIN and a Password to ensure that all your details remain safe and secure. You will receive these via post after you have completed the online booking registration form.
It will normally take around 2 weeks for you to receive your sign on details.
Please call the surgery on 0113 274 4777 to book an appointment. Your call will be answered by one of our receptionists.
It is important for us to keep all our appointments running on time. We feel that our patients can help us to do this.
Your GP can only discuss with you the problem for which you have booked the appointment. This is to ensure that appointments run on time.
If you wish to discuss a number of issues or problems with the GP, please make this clear at the time of booking your appointment. It may be possible to book a double appointment.
Please do not book a double appointment unless you absolutely need it as this can impact unnecessarily on other patients who wish to book appointments.
If you no longer need your appointment, please inform the surgery as soon as possible. We can offer any unused or cancelled appointments to other patients.
It is the responsibility of all patients to keep the appointments they have booked and where they are no longer needed, it is important to contact the surgery as soon as possible so that the appointment can be offered to another patient.
On average, 1500 to 1700 appointments are missed every year where patients ‘Did Not Attend’ their appointments. This is a remarkable 266 hours of appointment time which represents more than 2 weeks of appointment time within the surgery. This is a remarkable waste of practice appointment time and we would like our patients to help us to reduce this figure.
If a patient fails to attend an appointment on 2 occasions within a 6 month period without informing the surgery, the practice will write to the patient to explain that this is not acceptable.
Where a patient continues to fail to attend, the patient will be asked to register at another surgery.
Please ensure that you inform the surgery as soon as possible where you cannot attend your appointment.
If you are very ill and unable to travel to the surgery, or you are housebound, a home visit can be arranged with a doctor.
Home visits are not available to patients who have chosen to register with us outside of the practice boundary.
You need to call the surgery on 0113 274 4777 and speak to the receptionist.
Please call the surgery before 10:30 to book your home visit for that day. If you call the surgery after 10.30 we cannot guarantee a home visit and you may be directed to the on call doctor so that your request for a home visit can be assessed.
Home visits are only for those patients who need them. It is essential that you come to the surgery for your appointment where you are able to do so.
It helps us to judge the urgency of the call if you describe the symptoms and also leave a telephone number where possible as your doctor may wish to speak to you.
You can also be visited at home by a community nurse if you are referred by your GP.
You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
Burton Croft Surgery Walk-in Clinics
We are now operating a walk in service at the surgery. Rather than phoning for an "Urgent" appointment on the day, we will have a "walk-in" clinic starting at 8am every day. This will run from 8am to 10.00am Monday to Friday.
Please be aware that you will need to wait to be seen and you will have the choice of either a male of female GP should you wish.
However, you will not be able to see the GP of your choice. The Walk In service needs to run efficiently on a first come first served basis (unless a patient situation is deemed as urgent). We cannot accomodate individual requests to see a particular GP.
The key features of this system are:-
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